Welcome Center and Information Points

A Pilgrim Welcome Center is set up at the Universidade Católica Portuguesa (how to get there), which will be the main point of reference in the city for all the more complex issues that need a more personalised response. This Centre will welcome pilgrims, ensuring a rapid integration into the organisation and spirit of World Youth Day. Assistance will be available in the five official languages of WYD Lisbon 2023 (Portuguese, English, Spanish, French, and Italian).

Central volunteers, priests and all the pilgrims who have registered for WYD Lisbon 2023 without accommodation may also go to this Centre to check-in, pick up their pilgrim or volunteer kit, and complete their accreditation process. This is, in fact, the first action they will have to do in order to participate in WYD Lisbon 2023.

Pilgrims, including the priests, who have already registered and selected one of the accommodation package options, and also the parish volunteers will check-in at their respective accommodation parishes.

Pilgrims must be checked-in by the group leader or deputy leader, who must present the group voucher and personal identification document. All central volunteers must check-in in person.

Note: The priests that, in their group registration form, have identified themselves as such and that have sent a valid photo and information of the valid clerical status, will have the credentials ready to go. All of the other priests must go to the Catholic University of Portugal to validate their registration and to receive their credential.

Welcome Centre opening hours

The Welcome Centre will be located at Universidade Católica Portuguesa (the Portuguese Catholic University), in Lisbon, from 20 July 2023.

Welcome Center hours of operation at the Catholic University of Portugal:
July 20 - August 1 open 8:00-22:00
August 2 open 10:00-17:00
August 3 open 12:00-19:00
August 4 open 9:00-22:00
August 5 open 9:00-19:00

*Important notes/updates:

• From July 20-23, the Welcome Center will only be assisting Central Volunteers.

Parking at the Universidade Católica Portuguesa (Portuguese Catholic University)

From July 24th, the pilgrims that travel by bus to the Catholic University of Portugal to do the check in will be able to park the bus in the Northern car park (Entrance and exit on Av. Lusíada). To access the park you must show the voucher received for check-in.

*Places limited to the capacity of the Park.

Eucharist at the Universidade Católica Portuguesa

During the operation of the Pilgrim Reception Center there will be Eucharist every day in the chapel of the Catholic University of Portugal, according to the following schedule:
- From the 20th to the 30th of July, including Saturdays and Sundays - Mass at 1pm
- From July 31st to August 4th - Mass at midday

There will be information and support points scattered throughout the main locations of the city during WYD Lisbon 2023, as well as at central events - information and support points will be located at the airport, Gare Oriente, Santa Apolónia, Cais do Sodré, Terreiro do Paço, and Sete Rios (see the location in the App "Lisboa 2023"). The goal is that all pilgrims know where to ask for help whenever they need it and there will always be a volunteer nearby to give all the necessary information.